FAQs

Frequently Asked Questions.

Turnaround & Delivery

Will I receive tracking details?

Yes, once your order is shipped, we’ll provide a tracking number via email.

Do you ship internationally?

Yes, we ship worldwide. Delivery time may vary based on location.

When does production start?

Production begins only after final design approval and payment confirmation.

Do you offer rush delivery?

Yes, we offer rush production and shipping options at an additional cost.

How long does production take?

Most orders are completed within 5–10 business days after design approval.

Proofs & Artwork Approval

Can you help create my design?

Yes, our design team can assist you in creating or improving your artwork.

What file formats do you accept?

We accept AI, PSD, PDF, PNG, and high-resolution JPG files.

Do you provide free design proofs?

Yes, we provide a free digital proof before production begins.

Will I see a design before printing?

Yes, we provide a free digital mockup before production.

Pricing & Payment

Can I get a custom quote?

Yes, our design team can assist you in creating or improving your artwork.

Are there any hidden charges?

No, all costs are clearly communicated before order confirmation.

What payment methods do you accept?

We accept credit/debit cards, bank transfers, and online payments.

Do you require full payment upfront?

Yes, full payment is required before starting production.

How is pricing calculated?

Yes, full payment is required before starting production.

Package Deals

Can I customize a package deal?

Yes, our design team can assist you in creating or improving your artwork.

Do you offer seasonal promotions?

Yes, we run special deals during holidays and events.

Can I mix different designs in a package?

Yes, depending on the package, multiple designs may be included.

What qualifies as a bulk order?

Orders with larger quantities typically qualify for discounted pricing.

Do you offer bulk discounts?

Yes, we offer special pricing for bulk orders.

Do you offer bulk discounts?

Yes, we offer special pricing for bulk orders.

Changes, Cancellations & Refunds

Can I make changes after approval?

Once the design is approved, changes may not be possible.

What if there’s an issue with my order?

Do you offer refunds?

Refunds are available only if production has not yet begun.

Can I cancel my order?

Orders with larger quantities typically qualify for discounted pricing.

Can I change my order after placing it?

Yes, but only before design approval and production.