FAQs
Frequently Asked Questions.
Turnaround & Delivery
Will I receive tracking details?
Yes, once your order is shipped, we’ll provide a tracking number via email.
Do you ship internationally?
When does production start?
Do you offer rush delivery?
Yes, we offer rush production and shipping options at an additional cost.
How long does production take?
Pricing & Payment
Can I get a custom quote?
Yes, our design team can assist you in creating or improving your artwork.
Are there any hidden charges?
No, all costs are clearly communicated before order confirmation.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and online payments.
Do you require full payment upfront?
Yes, full payment is required before starting production.
How is pricing calculated?
Yes, full payment is required before starting production.
Package Deals
Can you help create my design?
Yes, our design team can assist you in creating or improving your artwork.
What file formats do you accept?
We accept AI, PSD, PDF, PNG, and high-resolution JPG files.
Do you provide free design proofs?
Yes, we provide a free digital proof before production begins.
Will I see a design before printing?
Yes, we provide a free digital mockup before production.
Changes, Cancellations & Refunds
Can I make changes after approval?
What if there’s an issue with my order?
Do you offer refunds?
Can I cancel my order?
Can I change my order after placing it?
Proofs & Artwork Approval
Can I customize a package deal?
Yes, our design team can assist you in creating or improving your artwork.